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Returns/refunds
I am in desperate need of help - my buyer is unable to find the return shipping label that was sent on January 7th. And on my dashboard it says the return/request is closed.
3 comments
inceptions
Mentor8 months agoHi @nwlf8005
It sounds like you refunded before receiving the item back. If you do that, no return label will be available and the buyer has no obligation or incentive to return it.
Since the buyer is willing to ship the item back, you can purchase a label through a website like Pirate Ship and email it to your buyer.
Next time, be sure to ACCEPT the return and wait until you receive it before refunding.
nwlf8005
OP8 months agoThank you for your help! I’m really trying to understand the process…this was my first return/refund.
This is the history from my return summary:
History
Jan 7 - Refund received
Jan 7 - You sent a return Shipping label
Jan 7 - Return started
Dec 23 - Delivered
Dec 19 - Item purchased
It shows that I sent the label, but the buyer is saying they didn’t receive it.
Did I miss a step or two?
inceptions
Mentor8 months ago@nwlf8005
The reason there is no shipping label is because you issued the refund. Issuing the refund closes the case.
You need to wait to refund until after the item comes back to you.