Returns on something i didn't send out

Question

I sent out a game and i got a request for a return but the picture i was sent back was entirely different than what i sent out, it was of a figurine. I don't wanna accept it because i don't want to pay for it and i donâ€™t want this random item and id rather have what i sent out originally. I dont know what i should do

comics-scifi-collectibles · Answer

@edleve_77 Unfortunately there is no way to prove to eBay that you shipped what was in the listing.

If the buyer files a refund request saying that the item is not as described then you need to accept the return and issue the return shipping label.

The eBay Money Back Guarantee overrules your returns policy. Your return policy only applies if the buyer files a buyer's remorse return: Doesn't fit, changed mind, etc.

If you do not accept the return willingly then the buyer can ask eBay to step in and forces a refund. You do not get your seller's fees back, you get a defect and the buyer may be allowed to keep the item.

If the buyer abuses the eBay MBG in some way then you can report them but it doesn't get your money back:

https://www.ebay.com/help/selling/resolving-buyer-issues/report-issue-buyer?id=4084&st=12&pos=3&query=Report%20an%20issue%20with%20a%20buyer&intent=report%20&context=9056_SELLER

Sellers have protection for return abuse if they offer FREE RETURN shipping on their listings OR if they are a Top Rated seller and offer 30 days or greater returns. The seller can then reduce the refund amount by up to 50% if the buyer sends a different item or somehow reduces the value of the item.

Seller protection:
https://www.ebay.com/help/policies/selling-policies/seller-protections?id=4345&st=12&pos=4&query=Seller%20protections&intent=seller%20protection&context=DEFAULT_SELLER