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Returns for item delivered but not received
Hello,
trying to figure out how to contact eBay as the buyer has requested a return for an item that says it was delivered but buyer did not receive the item. They are requesting a refund and return. Tracking says delivered and USPS has been no help. As seller I wouldn’t think I would need to issue a refund when it says the item has been delivered. Not sure who eBay will side with and I can’t even ask eBay to step in from seller hub. Anyone know how to handle this.
1 comment
comics-scifi-collectibles
Mentor8 months ago@cambrie00
Here's how to contact eBay general customer service.
1. CLICK THIS LINK:
https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
2. Select a category that best matches your problem.
3. Answer the chat bots question by stating what you need help with.
4.Type AGENT ( you may have repeat steps 3 and 4)
5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Monday to Sunday 5:00 am to 09:30 pm PST
3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
6am to 6pm PST