Returns closed

Question

Hi. I received an item that turned out to be incorrect.

I messaged the seller and got no response.

I requested a return and it was closed the next day.

How do I pursue a return?

There are no other suitable options for me to select in the other options drop down on my purchase page?

Any assistance appreciated.

Thanks

disneyshopper · Answer

It sounds like the seller has a no returns policy, and you selected a buyer's remorse reason. In that case, the seller can indeed decline the return.

What you can do now is file a Returns Request for Item Not as Described with Paypal if that is how you paid, or with your credit card issuer if that is how you paid.