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Returns and replacements?
Summary: melha-5923 expressed frustration over a defective car part purchased on eBay, highlighting the inconvenience of having to return it. They seek advice on how to get the company to provide a replacement at a discounted price without undergoing the lengthy return and refund process, as the defective part has caused further damage and inconvenience.
I purchased a car part was installed and defective. So between the towing,funds,time all to do it again by ebay requested me to send it back. But as a customer service how do I go about having ebay get the company of they site to send me another 1 which now I need to due to the one side riding lower forcing more damage on the previous 1 so basically get them to honor a set at a discounted price so I can replace and install instead of remove, send back, wait for confirmation, then wait for funds approval, then wait for bank clear. Thus putting the buyer in a unfair circumstance.
golfingaddict
Mentor1 week agoYou need to return the item for a refund.
The seller is not required to give you a discount or refund prior to returning.
Open the request for a return and get a refund.
Go to your Purchases and find the item.
Start a return request by following the steps to return the item.
Ship the item back in the same condition you received it, repack it carefully to avoid damage.
The seller may offer a full refund, a partial refund if you keep the item, a replacement, or an exchange.
Note that if the item is returned used, damaged, missing parts, or damaged during return shipping due to improper packaging, the seller might deduct from your refund to cover the loss in value. See the Condition of returned items policy for details.
You can track the progress of your return request anytime. For more details, see the return an item for a refund page.