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Returns and refunds for sellers
I sold an item at auction a laptop computer that was in activation/recovery boot mode and I stated that clearly in the item description where I also stated that I don't accept returns and not even 5 minutes after the auction ended the buyer contacted me and said he just now after buying read the description and doesn't want the item anymore and I attempted to work on resolving the issue with him but came to a stand still. Now that he has received the item he submitted a return refund request claiming that the item doesn't match the description which it absolutely does. When I told him I'm not issuing a refund he asked for a portion of his money back saying he wouldn't have paid that much if he read the description and when I again refused he became furious and cursed me out being very rude and vulgar calling me a thief and other names very unprofessional but I didn't even respond to his abuse. Ebay has a hold on my future funds due to his request and I'm not sure how to get an opportunity to tell them that he's lying and submit my proof of his deception. Anybody know how to handle this situation?
