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returns and refunds
Have part that I bought as a guest and it doesn't fit. Tried for refund but opted to receive another part after some conversation on line. They said I can keep part that dont fit and they will send me another if I send $30.00 to a specific paypal account. After extensive requests they have told me they have sent it but when I request tracking info they say I have to pay monies to the paypal account, even though they told me they sent it already. 30 day return window is coming up. At this point I just want refund. What say you?
2 comments
lady_madonna
Mentor2 years ago@qikrik.ra
Issues with item not fitting is not covered by Ebay's Money Back Guarantee, so if the seller does not accept returns they can choose to decline a Return Request.
Do not send them any money.
eastlaneave
Mentor2 years ago@qikrik.ra I am sorry this happened.
Do not send money to that PayPal account.
Did you open an Item Not Received Case?
- If yes, Ask eBay to Step In
If not, open a case, today.
Here is how to formally request a refund of your full payment:
1) Look at your purchase history here: https://www.ebay.com/mye/myebay/purchase
- View Order Details
- Check the Estimated Delivery Date for your purchase, and
- Check the tracking for your purchase
When it is past the estimated delivery date (and there is no tracking, or the tracking doesn’t show that is close to delivery):
2) Open an "Item Not Received Case". You can do that right here by clicking on the photo of your item and following the steps: https://www.ebay.com/help/buying/-/reporting-item-didnt-receive?id=4042
(If it is not yet time for a case to be opened, it will give you the exact date after you click the photo)
You will be able to select whether you want the Item or a Refund
-- You have 30 days from the estimated delivery date to open a case)
3) You can check the status of your case here:
https://www.ebay.com/help/ip?topicId=4667
The seller must respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund.