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returns
yesterday an agent started a return request for me and I cannot complete it because it must be on his computer not mine
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Locked
Discussions in this board are limited to the original poster and Community Mentors
yesterday an agent started a return request for me and I cannot complete it because it must be on his computer not mine
comics-scifi-collectibles
Mentor8 months ago@lorr4835 If the agent really did start a return request then you can follow up on by clicking on this link>
https://www.ebay.com/help/ip?topicId=4667&contextid=bc0001d4-aaee-4755-b735-e6366b73930e:19bec7c4bad&transID=0&itemid=0&segmentId=19999&query=undefined&sid=900403613579
Let me know if that link works for you are not.
It is always best to file your own refund requests from your purchase history, involving an agent just confuses things.
lorr4835
OP8 months agoThank you but that link did not help.
Told me all has been resolved.
comics-scifi-collectibles
Mentor8 months agoIt has been resolved how? Is the case closed in your favor?
If you need more help from customer service I recommend social media so that there is not a language barrier.
Here's how to contact eBay general customer service.
1. CLICK THIS LINK:
https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
2. Select a category that best matches your problem.
3. Answer the chat bots question by stating what you need help with. Be brief when you reply to the chat bot.
4.Type AGENT ( you may have repeat steps 3 and 4)
5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Monday to Sunday 5:00 am to 09:30 pm PST
3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
6am to 6pm PST