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Returns
I am wondering if the seller can charge a restocking fee for returns that are not the fault of the seller?
Are there any sellers out there know how to do that?
I just had to accept a return and issue a full refund to a buyer that requested a return 35 days after purchase.
Reason: ordered the wrong part! My listing contained a full extensive, clear and sorted fitment list, easily interpreted by anyone that could read. But since everyone makes mistakes, I don't mind issuing returns when necessary, but after 30 days! The books are closed on that sale by now and I had to back up and reconcile my books to account for the refund and lost sale . That cost accounting fees forcing me to pay for the buyer's mistake and eBay offers no recourse for the seller. I combed over the new return policies and found that the seller has no right or way to charge a restocking fee to cover such incurred expenses. If the seller is not at fault and the items was not delivered dead or damaged in shipping. the seller should be able to charge a modest restocking fee to recover their expenses. Seems like ebay will do anything to get buyers to buy, even if it is at the expense of the seller. I don't think that's fair!
Any thoughts out there?
lady_madonna
Mentor10 months agoBuyers can file a Return Request up to 30 days from date of delivery, not date of purchase.
scooter50
OP10 months agoTo add to my previous post, I was just forced to accept the cost of return shipping for any reason a buyer may want to return an item, valid or not, in order to submit a new listing!!! Am I the only one whose starting to feel used?