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Returns
I sold an item, the buyer requested a refund and never returned the item. So they got their money back and kept my item.
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Discussions in this board are limited to the original poster and Community Mentors
I sold an item, the buyer requested a refund and never returned the item. So they got their money back and kept my item.
lady_madonna
Mentor2 years ago@trty8573
The normal process is that the seller does not issue the refund until after they receive the returned item.
If you (or Ebay) already refunded the buyer, they are not required to return the item.
How Ebay sellers handle Return Requests: https://www.ebay.com/help/selling/managing-returns-refunds/handle-return-request-seller?id=4115