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Return/replacement issue
How do I get EBay to hear me out? I sent the wrong item to a buyer. Asked the buyer if he wanted a refund or the correct item shipped. The buyer chose replacement. I told the buyer to keep the errant item as an apology for the inconvenience. However, somewhere along the line the buyer started a return. eBay is holding my funds about to release them to the buyer and the buyer has already received the correct items. I’ve been trying to communicate for days but the system is so automated that no one is helping. Please help.
1 comment
lady_madonna
Mentor4 months agoThe buyer needs to close the return request.