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Return/Refund
Hi everyone, this is my first time ordering something on eBay. The item has been delivered, but I've decided to return it as it doesn't match the pictures and description. The seller provided an address and a telephone number, but without indicating the country (neither in the address nor providing a dial country code for the telephone number). I'm unable to proceed with the return without a precise shipping address. I've tried reaching out to the seller, but I only receive an automated email response stating they are not in the USA. I'm unsure how to request eBay's intervention. Any advice would be greatly appreciated. Thanks in advance.
3 comments
wooden_flower
Mentor2 years agoOpen a return so eBay can help, if needed.
Go to your purchase history - select return this item. Under reason for return, select does not match the description, and follow the prompts.
The seller has 3 business days to send you a return label or a refund. If he doesn't, or says he can not send a label, go to your case and click 'ask us to step in'.
roum-173
OP2 years agoHi!
Thank you very much for your advice. I have already done just that and yet.. nothing. I kept sending emails to the seller, but there has been no response at all. I am aware we should allow up to 3 days for a response to be received. I just wish there was a way to alert eBay and request their assistance in resolving the situation. I do not find the 'ask us to step in' "button".
Thanks for your time and advice though.
wooden_flower
Mentor2 years ago@roum-173
The seller gets 3 business days - weekends do not count. On business day 4 you should see the ask us to step in option. If not, ask customer service for assistance.
The easiest way for you to do this is to post a private message on social media. www.facebook.com/ebay www.twitter.com/ebay