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returning item not as described
I ordered a part for my car as an OEM part as advertised. When I received the part it would not fit. When I compared to the item I was replacing, it was not the same exact part. Seller did not pay return shipping but I feel he sold me a fraud. When I try to get ebay to step in, there is no way I could find despite re-reading their article several times.
Please help.
4 comments
cmgiger
OP4 months agoThank you. But, unfortunately, this sends me back to the merry-go-round. they say click on see details, there is only view details in the drop down list and since I initially started a return, it sends me back to the return item whereby I'm suppose to pay for shipping. Only thing I see as option is to provide tracking details.
eburtonlab
Mentor4 months ago@cmgiger
In that case, you may need to contact eBay for further help.
To contact eBay, use the chat assistant to request a call back by starting on the Help & Contact page and following the links for your issue.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
If you are unable to get a call back, try contacting eBay via social media direct message:
https://www.instagram.com/ebay/
comics-scifi-collectibles
Mentor4 months ago@cmgiger. What reason did you choose on the return request?
What is the sellers return policy? That applies to cases opened with remorse reasons.
Is the seller located in another country?
You can ask eBay to step in and help on the 4th business day after opening the refund request.
eburtonlab
Mentor4 months ago@cmgiger
If you filed a "not as described" return, the seller should have been required to pay return shipping.
If you filed a "does not fit" return, that is often used for "Clothing" categories and is generally considered a "remorse" reason, and who pays return shipping depends on the seller's policy in that case.
Check the status of your case here:
https://www.ebay.com/help/buying/default/ask-ebay-to-step-in?id=4701