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Returning Incorrect items
SHIPPER sent wrong items, Wants to resend correct items Has policy on returns where Buyer Pays return shipping . Cant get timely response in MESSAGES. Is buyer then responsible for return shipping of returned incorrect Items?
5 comments
house*of*paws
Mentor2 years agoHi @thunderbird1969mex
Adding on to @eburtonlab response: It would be preferable to accept only a refund for the wrong items you receive, since waiting for a replacement could take you past the deadline for eBay's Money Back Guarantee.
Tell the seller to provide a refund after receiving the items back ... and that you will then repurchase the items so that you can get the ones you actually ordered.
thunderbird1969mex
OP2 years agoThanks thats what i thought but how do start a claim if i cant get picture to uload. Confirm button dfoesnt work?
eburtonlab
Mentor2 years agoTry using a different browser to see if that allows you to add an image. Make sure you are providing an image and a text description if required.
If that does not help and you are unable to add an image, try contacting eBay via the Help & Contact page. Use the "Contact us" link and enter "agent" in the chat assistant, answer a couple of questions about the nature of the issue and you should get a link to request a chat with an agent or a call back in North America. Customer service should be able to allow you to start a return if you are unable to include the image.
house*of*paws
Mentor2 years ago@thunderbird1969mex
If you cannot attach a photo of the items you received … then you can copy & paste one of the listing photos. [I would let the seller know why you are doing that … just so they understand the reason.]
eburtonlab
Mentor2 years agoThe seller's stated return policy applies to "remorse" returns.
When an item is not as described, if the buyer files a "not as described" return, the seller is responsible to provide a prepaid shipping label, pay for shipping, or to refund the buyer directly.
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=4041&st=7&po=2&uci=0&ri=0