Returning getting refund for an item that was ebay guaranty

Question

I opened a case to return and refund for an item number 5317869333. Seller closed return and said won’t refund. At first, I was gonna exchange to one size smaller but noticed one size smaller has same sleeve length which is very unusual for Polo. I purchased this item because it was backed by ebay and seller is not going to refund and I know you will help because you said you will gauranty money back

lady_madonna · Answer

If you filed the return request for the reason "didn't fit", that reason is not covered by the Ebay Money Back Guarantee so the seller was able to decline the return request.