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returning fake product
I recently purchased a few La Mer skincare items. A few of them seem to be FAKE and not authentic (I have authentic ones from La Mer website directly) and the consistency and smell are nothing alike.. I am more than happy to return to the seller as I have no intention to use them as I don't know what they are really made of but I feel I shouldn't have to pay the shipping as they sold a fake item. anyone have success in getting help from eBay to have the seller pay to return the products and even the shipping I paid to get them. I need to learn, if it looks too good to be true it likely IS too good to be true. lesson learned here.
2 comments
wooden_flower
Mentor8 months ago@akdeals01
When an item is not as described, the seller pays the return shipping and must issue a full refund.
Go to your purchase history - select return this item. Under reasons select does not match the description, and follow the prompts. In the comments write does not seem authentic.
The seller has 3 business days to send you a return label or a refund. If he doesn't, or says he cannot send a label, go to your case and click 'ask us to step in'.
akdeals01
OP8 months agoThankyou for letting me know this. 🙂