returning an item that was damaged by usps do i have to accept item and return money?

Question

buyer even said item was not damaged in picture when he received item box was smashed in transit by usps

lady_madonna · Accepted Answer

@tuff66ss

If the buyer filed a Return Request due to "damaged", you will be obligated to approve the return, and either provide a prepaid return shipping label and refund when you receive the return, or you can choose to refund without requiring that the buyer return the item.

You can file a claim with USPS providing pictures.

https://www.usps.com/help/claims.htm