returning an item

Question

I need help. I can't track my package, it doesn't let me add my tracking number. I've already shipped it out on and it arrived back to the seller, who sold me a fake item, on December 23.

Any form of contacting eBay is not working. I'm trying to find a phone number for someone to look at my issue in real time. The window for my refund is closing.

comics-scifi-collectibles · Answer

@nano_c-54

@nano_c-54 wrote:
I need help. I can't track my package, it doesn't let me add my tracking number. I've already shipped it out on and it arrived back to the seller, who sold me a fake item, on December 23.
Any form of contacting eBay is not working. I'm trying to find a phone number for someone to look at my issue in real time. The window for my refund is closing.

Adding tracking to your return

Adding tracking details to your return helps protect against delays or issues in the refund process. If you use an eBay returns label, tracking details are automatically uploaded.

Here's how to add the tracking information to your return if you're using your own return shipping label:

Go to the return request in Purchase History.
Select the shipping carrier from the dropdown list. If you select Other, enter the carrier name.
Enter the tracking number.
Select Mark as sent

Here's how to contact eBay general customer service.
1. CLICK THIS LINK:

https://www.ebay.com/help/contact?type=ContactUs&topicId=4000

2. Select a category that best matches your problem.

3. Answer the chat bots question by stating what you need help with. Be brief when you reply to the chat bot.

4.Type AGENT ( you may have repeat steps 3 and 4)

5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)

Monday to Sunday 5:00 am to 09:30 pm PST

3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/

6am to 6pm PST