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returning an item
My return request was closed without explanation and when I tried to learn why, the "Bot" assistant just said the decision was final and there is no way to appeal. What's up with that?
4 comments
sek21
OP2 years agoThank you. It is helpful to have an explanation.
lady_madonna
Mentor2 years ago@sek21
What reason did you specify when you filed the Refund Request?
sek21
OP2 years agoThat the waist size was wrong -- not by a lot but enough that the fit was wrong (jeans). The return was literally closed with zero text or explanation, and ebay's assistant just said "decision is final and cannot be appealed." Whatever happened to the buyer protection?
A few years ago I sold a saddle, and the buyer initiated a return without explanation after 38 days. The item came back in poor condition, but as a seller I had no recourse and ended up in small claims court b/c thousands of dollars were involved.
I just got the jeans today, tried them on and they were not as described. The stated size was 26 but b/c the measurements were exactly what I wear and match jeans I already have I thought it was safe to buy.
I'm a little shocked, not so much at the seller but that Ebay is not more of an advocate.
lady_madonna
Mentor2 years ago@sek21
Issues with items not fitting are not covered by the Ebay Money Back Guarantee so if the seller has a "No returns" policy, then your case would be closed.