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returning a item that arrived damaged and the seller does not take returns
The item was a gift and box was in good condition. When opened the lcd screen was cracked. I would like a replacement but the seller does not take returns. So what do I do is this how Ebay operates this is my first and maybe my last the item was a good deal of money
2 comments
disneyshopper
Mentor2 years agoThe easiest way is to go to your Purchase history, locate the item. Click on RETURN THIS ITEM because it is Not as Described. You will need to click on MORE to see that option. The seller will need to provide a prepaid shipping label for its return. You print out the label, affix it to the box, and have the counter clerk scan the label. When tracking shows DELIVERED back to the seller, the seller needs to refund you within 2 days. If no refund, go back to the case and click Ask ebay to step in, to force the refund.
ebay's Money Back Guarantee trumps the seller's No Returns policy if the item never arrives, or it is Not as Described. The No Returns policy is only good for buyer's remorse: changed mind, didn't like it, doesn't fit, found it cheaper elsewhere. For those reasons, the seller can decline a return.
rfmtm
Mentor2 years agoOpen a Return Request for an ITEM NOT AS DESCRIBED, defective. This overrides no-returns. Seller will pay for the return, if he wants it back, and/or refund. If no response by the fourth day, go back and ask ebay to step in. Do not close or let the case expire without doing this, if not resolved.