Returned Item without the Battery

Question

I sold a brand new factory-sealed reciprocating saw. Customer opened the box. Then returned the item without the battery. Wieght checks of the packages confirms this. I appealed and was denied. How do I get a live human on the phone?

sallythehorse · Answer

Hi @lowellpawn123

Report the buyer. There is a blue "Report a buyer" button on the help page below:

https://www.ebay.com/help/selling/resolving-buyer-issues/report-issue-buyer?id=4084&st=3&pos=2&query=Report%20an%20issue%20with%20a%20buyer&intent=Report%20buyer&lucenceai=lucenceai&docId=HELP1263

Click on the *Customer service link below, select the "Chat with us" option, and answer the automated questions until you're able to request an eBay Agent. You can also select the "Have us call you" option.

*If you have trouble connecting with an eBay agent, or getting a call back, try again later. These options are not available 24/7, so you'll have better results trying to contact eBay Monday to Sunday 5:00 am to 9:30 pm Pacific Time.

eBay Customer Service:

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

In addition, you can use Facebook or X/Twitter to request assistance:

> www.facebook.com/ebay

> www.twitter.com/ebay