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Returned item never made it back to seller; no refund. No help from eBay support
Here's a great example of when something happens that eBay's narrow options for their "help" topics don't encompass whatsoever, and there's nothing the buyer or seller can do to get help for it.
I'll paraphrase; ordered item, description said it functioned. Did not function. Requested return/refund. Used eBay generated label. Mailed item.
We've now hit the 7-day mark of no shipment updates on the item. The last one I received said it was at the seller's local post office and preparing for delivery. I filed a claim with USPS about it and have not heard back.
The seller's told me that eBay is who handles the funds that are processed from one user to the other for returns. However; there's nothing you can do as a buyer--sending a return-- about this. None of the "ask eBay to step in" options are present. The entire process and the options that pair with it are completely dependent on the shipment status, which it seems likely will not be moving anytime soon. What needs to be done here? I need this money back.
