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Returned Damaged item directly to seller, now they won't refund money.
I purchased a DVD set that was cracked and it wasn't able to stay closed. Instead of immediately filing a claim using the eBay options I contacted the seller. They sent me a return label through USPS and I sent it back to them. When I contacted them to ask about my refund they told me they never received it.
I struggled for days to finally get in touch with eBay and even I finally got them to call me the rep advised me to open a return and follow the process (even though I had already returned the item) and assured me that eBay had my back with their guarantee and that I should wait a few more days to give the seller a chance to refund me... Which they didn't.
I have searched and searched to no avail. There is no way to get in touch with eBay and when I call I just get stuck with an automated message that tells me to look through the help pages. I'm losing my marbles. It's only about $36, but it's not right that I should lose anything because this seller doesn't care. I've only got 2 more days to resolve this, as technically the return window closes on April 12th. PLEASE SOMEONE HELP!
twinkling.smile
·3 years ago@wegolitely
Go to https://www.ebay.com/help/contact_us?id=4008&st=10
For a chat or a call to you.