Return will not allow me to mark as shipped

Question

Return will not allow me to mark as shipped. When i click mark as shipped enter the carrier and tracking it comes back to the same screen. Sent the seller a message days ago on this issue and no response. Also no help from ebay automated chats

mr_lincoln · Answer

Hi @tmciver910

-Was the return part of an official eBay return claim accepted by the seller?

-Did eBay provide the return label or did you pay to ship it yourself? If the latter message the seller with the tracking number so that is on record. Monitor tracking on the carrier's website and if the seller does not refund you 2 days after receiving the item back you will have to contact eBay with the tracking, review messages, etc so they can force the refund on the transaction.

-Here's how to contact eBay general customer service.
1. CLICK THIS LINK:

https://www.ebay.com/help/contact?type=ContactUs&topicId=4000

2. Select a category that best matches your problem.

3. Answer the chat bots question by stating what you need help with. Be brief when you reply to the chat bot.

4. Type AGENT (you may have repeat steps 3 and 4)

5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)

Monday to Sunday 5:00 am to 09:30 pm PST

3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.

https://www.instagram.com/ebay/

6am to 6pm PST

comics-scifi-collectibles · Answer

@tmciver910 If you used the eBay shipping label then the tracking is automatically uploaded and it will be marked as shipped once the tracking is scanned in at the post office.

Let me know if you used your OWN shipping label as that complicates things if an eBay label was already issued.