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return when seller doesnt accept returns
Received item that does not work as advertised, seller doesn't accept returns. Since item doesnt work, how do I initiate a return? Seller denied my return request
3 comments
rfmtm
Mentor3 years agoYou must open a Return Request for an ITEM NOT AS DESCRIBED, defective. Seller will pay for the return, if he wants it back, and/or refund. If no response by the fourth day, go back and ask ebay to step in. Do not close or let the case expire without doing this, if not resolved.
brandenselectronics
OP3 years agoOk thanks for the reply. So I already opened a return and they closed it without any explanation. I'm assuming because its listed as "no returns". Its says the return is closed and I'm unable to open another return now. Is there a way to open another return for "item not as described"? Thanks for your help!
disneyshopper
Mentor3 years agoThe seller's No Returns policy is only for buyer's remorse: changed mind, doesn't like it, doesn't fit, found it cheaper elsewhere. If the buyer states Not as Described, the seller WILL accept the return and pay for return shipping label. If the seller refuses, ebay can refund the buyer out of the seller's funds, not require the buyer to return the item, and a defect is recorded on the seller's account for an unresolved transaction. No one can leave feedback.
You can only file ONE case per transaction, so if you paid using Paypal, you can file a return there, as they allow up to 180 days from date of transaction. If you paid with a credit card, contact the card issuer.