Locked
Discussions in this board are limited to the original poster and Community Mentors
Return to Sender additional postage charge
How do I invoice a buyer for an item that was returned to be because they used an invalid address? I am asking the buyer to pay to ship it to the correct one but can't figure out how. eBay is very frustrating when you are trying to find the answer to a situation! Thanks
1 comment
comics-scifi-collectibles
Mentor11 months ago@scoobydoofanfamily
These are a couple of options for handling a package that was returned to you as not deliverable.
1. Go to the sold listing and select send refund for the item price only. Then select sell similar to relist the item and they can purchase it again putting in the correct address at checkout. You are not required by eBay to refund for an item that is returned to sender if the buyer provided an invalid address.
2. If they don't want the item or don't respond. Go to the sold item and select send refund from the drop down menu next to the item. Then on the next page select OTHER for the reason. Next refund the ITEM PRICE ONLY. Do not give a full refund with the shipping costs. eBay does refund sellers fees on the amount that you refund the buyer. If you have to do this option I'd add the buyer to my blocked buyer list>
https://www.ebay.com/bmgt/BuyerBlock?