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Return to seller
Purchased an item that the neck had been broken off and glued back on. No mention of this in description. The buyer says no returns. So if I win on the return who pays the return freight. Do they have to pay me total refund of purchase plus freight for sending and return? I have had such great luck with buying on eBay but a couple of the last purchases I have had this problem. Thanks for help.
7 comments
house*of*paws
Mentor2 years agoHi @collector5319
Sellers are required to pay for the return shipping whenever a buyer files a return request claiming the item is 'not as described' in some way.
A seller's 'no return' policy has no effect at all on eBay's Money Back Guarantee ... which I strongly recommend you read for your peace of mind. [It's at the top of every listing.] 🙂
lady_madonna
Mentor2 years ago@collector5319
If the item is not as described, the seller pays for return shipping costs.
comics-scifi-collectibles
Mentor2 years ago@collector5319 You are covered by the eBay Money Back Guarantee. Seller pays return shipping and refunds you 100%.
You have 30 days from date of delivery to file an item not as described refund request on eBay.
Select the return item button on this page: https://www.ebay.com/help/buying/returns-refunds/returning-item?id=4041
Doesn't match pictures or description.
4 business days after filing the return request if the seller has not provided a return shipping label OR sent the funds to your PayPal account to pay return shipping if they are in another country then ask eBay to step in and help:
https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701
If you have to purchase a label at the post office with the funds that the seller provided be sure to upload the tracking number into the case. The tracking number is your proof of delivery.
Returns to countries that do not have 1st class delivery confirmation MUST be shipped Priority Mail.
See this link to the USPS website that shows which countries have delivery confirmation for 1st class international packages.
https://faq.usps.com/s/article/Electronic-USPS-Delivery-Confirmation-International
collector5319
OP2 years agoThe seller hasn’t replyed to me at all. He didn’t mention in description that the head had been glued back on or repaired. My pictures that I sent to him of breakage are very clear of break and glue holding it together. Even a drip of glue. He didn’t mention that the pictures were part of description. I went back and looked at original listing. I can see the crack on the neck. since visible if magnifying glass used in pictures-is he still responsible for not describing as so?
The second seller-says must have been in shipping wasn’t broken when he mailed. It was packed very well. Box wasn’t damaged. Same deal, he described Good Condition. No mention of break in brass on tail of heavy brass cat. He did reply back and said that I might consider how expensive the return shipping will be for me before I return. I checked back and pictures that he had posted showed a break when I examined closely. Again, he didn’t list pictures as part of description.
I know I sound like a complainer. I have bought so many nice things off of eBay and have always been able to leave a positive rating. I think I’ve just gotten to comfortable. My question is if on photos shows a break after CLOSELY examining and seller doesn’t mention am I responsible. And he doesn’t say pictures are part of description. Don’t want to go to the trouble of filing and then I’m the one in the wrong. Thank you for your quick response.
comics-scifi-collectibles
Mentor2 years ago@collector5319 If the seller didn't say that the item was glued then it doesn't match the description. Just having it in the pictures doesn't cover the sellers neglect when listing.
If the item arrived damaged then the SELLER is responsible for refunding you.
You do not need to communicated with the sellers anymore. Just file the refund requests. Then if the seller doesn't issue a refund OR a return shipping label ask eBay to step in and help from the return request on the 4 th Business day.
Leave appropriate feedback AFTER you finish the refund request cases.
collector5319
OP2 years agoThank you. You have been very helpful.😊
comics-scifi-collectibles
Mentor2 years ago@collector5319 You're welcome, glad to help. Come back if you have any more questions.