Return Shipping Label - When does the buyer get that from Ebay

Question

I've got two items that I've issued refunds for and during that process, it looked like I was purchasing a return label for the buyer to send the item back to me. They are both asking me for the return label, but it does not show up in my dashboard, and it says that I have nothing else to do with the return as it's closed.

Can anyone help?

eastlaneave · Answer

@hars831

The buyer has a return label *until* you refund.

The concept is you send the label, the buyer returns it, then you refund.

You won't be charged for any unused labels.

Here's how to get a return label to the buyer now.

1) Create a label from a 3rd party site such as Pirate Ship
2) Save the label. By default the label is a PDF file
3) Open the pdf label and Save As a JPG file
- You could also screenshot or "clip" the label to make a JPG

4) Send the JPG to the buyer by eBay Messages. (PDFs don't send through messages.

PS - it's best to not issue a refund until you have the item returned. eBay will send the buyer a label that way.