Return Shipping label for seller

Question

Hi. I have sold an item and buyer states that this item arrived damaged, he got a refund but the item hasn’t been sent to me. Buyer states that I need to provide a label but i even don’t have any options to do it. I sold the item without free shipping, buyer pays shipping fees

eastlaneave · Answer

@svolodko

1) Create a label from a 3rd party site such as Pirate Ship
2) Save the label. By default the label is a PDF file
3) Open the pdf label and Save As a JPG file
- You could also screenshot or "clip" the label to make a JPG

4) Send the JPG to the buyer by eBay Messages. (PDFs don't send through messages.

PS - it's best to not issue a refund until you have the item returned. eBay will send the buyer a label that way.