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Return shipping label
Summary: juliusw2011 experienced an issue with a missing return shipping label after receiving a refund for misdescribed items bought on eBay. comics-scifi-collectibles explained that once a refund is issued, it's not possible to print an eBay return label and suggested alternative options, such as the seller sending a label directly or using Pirateship. They also noted that it's not mandatory to return the item after a refund, but doing so is encouraged if the seller covers shipping costs.
I purchased items that was misdescribed by the seller. I initiated a return through eBay and have already received a refund from the seller. However, I cannot find a return shipping label, even though the seller claims that eBay has sent it to me twice. Could anyone tell me where I can find the return label? I followed eBay instruction and checked the return details page. The label was not there. Today, the page states on the top, "Your return was completed and you have been refunded."
Any information or suggestions would be greatly appreciated. Thank you.
juliusw2011
OP2 weeks agoThanks so much. I will contact the seller as soon as I can.
comics-scifi-collectibles
Mentor2 weeks ago@juliusw2011 Once a refund is issued it's not possible to print an eBay return label from the request.
One of these reasons for the refund before the item was returned applies>
1. The seller made a mistake and issued a refund before you printed the return shipping label.
2. The seller decided it was better for their bottom line to issue a refund than having to pay for return shipping and then refunding.
3. eBay had to force a refund then the seller doesn't get their sellers fees back, they get a defect, and the buyer is usually allowed to keep the item.
You can reach out to your seller and see if they still want the item back. If they do then they can send you a return label in eBay Messages as a JPG. They can buy shipping label on Pirateship. The seller will not be charged for the label in the case since it was not used.
You are not required to return the item once a refund is issued. You can keep, donate, or dispose of the item if it no longer has value. However, I do feel that returning the item is the right thing to do as long as the seller pays return shipping.