Locked
Discussions in this board are limited to the original poster and Community Mentors
Return Shipping Label,
can I wait for the item to be returned in good condition before I refund
1 comment
Locked
Discussions in this board are limited to the original poster and Community Mentors
can I wait for the item to be returned in good condition before I refund
comics-scifi-collectibles
Mentor1 year ago@markr5417. You always wait for the item to be returned before issuing a refund if you want the item back.
As for not providing a full refund that is going to depend on the reason for the return and if you qualify for Seller protection .
Here's how returns work >>
If the buyer files a refund request saying that the item is not as described then you need to accept the return and issue the return shipping label.
Your return policy only applies if the buyer files a buyer's remorse return: Doesn't fit, changed mind, etc.
If you do not accept the return willingly then the buyer can ask eBay to step in and forces a refund. You do not get your seller's fees back, you get a defect and the buyer may be allowed to keep the item.
If the buyer abuses the eBay MBG in some way then you can report them but it doesn't get your money back:
https://www.ebay.com/help/selling/resolving-buyer-issues/report-issue-buyer?id=4084&st=
Sellers have protection for return abuse if they offer FREE RETURN shipping on their listings OR if they are a Top Rated seller and offer 30 days or greater returns. The seller can then reduce the refund amount by up to 50% if the buyer sends a different item or somehow reduces the value of the item.
Seller protection:
https://www.ebay.com/help/policies/selling-policies/seller-protections?id=4345&st=1