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Return shipping label
Help. How do I send buyer a return shipping label?
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Discussions in this board are limited to the original poster and Community Mentors
Help. How do I send buyer a return shipping label?
fashionsandbeauty4u
Mentor1 year ago@micwe5559
Has the Buyer opened a refund request on eBay and if so, why do they want to return it?
If the item they received is not working/damaged, etc., the Buyer needs to go on eBay and open an Item Not as Described refund request. Then once you approve that request for a return for a refund, eBay will send your Buyer a return label.
If that is not what happened, if you could give us more details we will be happy to help.
micwe5559
OP1 year agoThat is exactly what happened. However, the buyer says they have not received the label.
fashionsandbeauty4u
Mentor1 year ago@micwe5559
The Buyer needs to look in both their eBay messaging and the email address associated with their eBay account. That includes checking their spam folder.
fashionsandbeauty4u
Mentor1 year ago@micwe5559
It's possible the Buyer is not tech savvy.
At this point, I would message eBay on their Facebook page. They can look into your account to be sure the label was generated.
Www.facebook.com/ebay
Best of luck.
micwe5559
OP1 year agoTHANK YOU!
fashionsandbeauty4u
Mentor1 year ago@micwe5559
You are most welcome!