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Return shipping label
I made a purchase as a guest. It doesn’t fit. I need to return it. Within a couple days I made a request to return item. I received an email from eBay with my return request number. I click on “return details†and it sends me to a page that says “something went wrong. It’s not you, it’s us.†I’ve spent several hours through out the course of a couple weeks to just get a return label & I can’t get it! I only have til May 5 to return. I’m so frustrated.
Yes I did contact seller & got no response.
3 comments
eburtonlab
Mentor1 year ago@csrj721
Guest purchases are not connected to your eBay account; to use that link to print the return label, you must first sign out of your current eBay account.
csrj721
OP1 year agoI know. That’s the problem I’m having. I’m trying every which way when I’m not logged into my account. I was trying to attempt to get the label as a guest, but like I said, it goes to a page that says “error, it’s us not you. Try again later.†I keep going in circles with this. Thank you for your reply
eburtonlab
Mentor1 year agoTo contact eBay, use the chat assistant to request a call back by starting on the Help & Contact page and following the links for your issue.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
If nothing else works, try this link between 5am to 9:30pm Pacific Time:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
If you are unable to get a call back, try contacting eBay via social media:
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/