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Return shipping from a customer that used a third party shipper
So I had a customer order a tail lamp for a car. I shipped it in the original manufacturers packing and package. The order shipped to Florida, the customer messages me that the item was damaged & wants a refund, it had a crack in it. I asked for more evidence, pictures of the shipping box, pictures of the original item he was replacing ( I didn’t want him trying to claim my item was broken and he ends up getting a free tail lamp, First he tells me he can’t because he is in Costa Rica, then wants to send pics via WhatsApp. Turns out it was sent to a third party shipper that supposedly was going to ship it to him in Costa Rica, he apparently never had possession of the item & states it wasn’t the shippers fault even though it was damaged during shipping. Why would a shipper open a box, when the damage exists yes, but was relatively minor? Why wouldn’t he send additional photos of evidence?
The only options I was given was a full refund or pay to have it shipped back, leaving me out of pocket for shipping and an item I cannot resale. So am I just out of money because it was out of my control & damaged in shipping? What happens when the time has passed and EBay is “called in to handle it”
rfmtm
Mentor6 months agoGenerally if it was reshipped, the buyer loses his buyer protection for damage and needs to take up the problem with the reshipper.
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