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Return sent to wrong place
I accepted a return on a sale and sent eBay shipping label but package had wrong address and went somewhere else, can’t contact eBay or fedex only get ai
4 comments
thunderroad4
OP2 weeks agoIs there a way to speak with a human
momtoabeautifuldaughter
Mentor2 weeks agoeBay Customer Service
Go to the Contact Us button near bottom, choose the topic that fits best, after you have gone through a couple of steps it should show Chat with automated assistant, type Agent into the chat box and it should give option to chat with agent or request agent to call you.
mam98031
Mentor2 weeks agoAll this info is important and you should save it for future needs. If you drop all the way to the bottom, there is a link to ask Ebay to call you.
At the top and bottom of every page in Ebay are links to contact Customer Service.
Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.
https://www.instagram.com/ebay/
https://www.instagram.com/ebayforsellers/
Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT or ask an Agent to call you, in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.
If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.
If you are a seller outside of the US or Canada, you will need to use the Chat Option.
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
From this link you can request Ebay to call you in the USA. The option is available when Staff is available to respond, so NOT 24/7/365.
https://www.ebay.com/help/home
momtoabeautifuldaughter
Mentor2 weeks agoThe return goes to whatever you have set up as your return address which can differ from your shipping address.
Addresses Settings