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    Return scam
                     

    Hi, I recently sold an item and the listing clearly stated "no international shipping". The buyer in turn used a US address and the item was initially shipped to the US address then forwarded to Austria. I would not have sent to the United States address had I known that this was going to happen. Almost a month later the buyer is now stating that the item that I had tested working 100% before shipping is not working and worse off contacting me from Austria. Can someone please help me with this? Thank you in advance!

    rrocky_pugger
    rrocky_pugger
    1672View listings
    Posted 1 year ago·Last reply 1 year ago
                                           
             
    1 comment

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
                   
    eastlaneave

    eastlaneave

    Mentor1 year ago
    ~Community Mentor~4603View listings

    @rrocky_pugger 

     

    Buyers lose their eBay protection when they use a freight forwarder.

    You are not responsible for return shipping or a refund in this case.

     

    Be sure the buyer states in messages that he had the freight forwarder send the item to him in Austria.

     

    Under Exclusions

    - The item was collected by a third party on behalf of the buyer

    https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210#specialcoverage-snad

     

     

                                           
                                                                                     
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