Return s | Ask a Mentor | eBay Community

Return s | Ask a Mentor | eBay Community

Locked

Discussions in this board are limited to the original poster and Community Mentors

Buying & Selling

Return s

They sent me wrong parts for my truck how do you talk to someone that can help you with a return that I've never done before

kel-972012

1 View listings

Posted 7 months ago·Last reply 7 months ago

1 comment

lady_madonna

Mentor7 months ago

*Volunteer Ebay Mentor*1039 View listings

No need to talk to anyone.

Within 30 days from date of delivery, go to your Purchase History, find the item, and under â€œMore actionsâ€ click on â€œReturn itemâ€ and select the reason for the return. â€œdoesn't match descriptionâ€œ. Attach a photo.
IF your request is approved, the seller will have 3 business days to either accept the return and provide a prepaid return shipping label OR refund without having you return the item.
If they don't do either, you can go back to your Return Request details 4 business days after you filed the Request and ask Ebay to step in.