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Return request after 30 days
Buyer ask to return after having item over 30 days
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Discussions in this board are limited to the original poster and Community Mentors
Buyer ask to return after having item over 30 days
evry1nositswindy
Mentor3 years ago@lady_madonna I would have answered the exact same way if I hadn't lived it this week!
inceptions
Mentor3 years agoIf you are willing to take the item back, you can work with the buyer outside of the returns system to handle the problem. You are not however obligated to accept the return.
lady_madonna
Mentor3 years ago@leftovermemories
Buyers can only file a Return Request 30 days from date of delivery.
evry1nositswindy
Mentor3 years agoNo they can't. I just had this happen to me this week at day 40. One of the options is to decline. If it is okay to do so, it will say that on the screen as an option. If you choose this, you could find yourself with a chargeback later if it was paid by credit card. Or not. You can refund if you want, you can ask for the item to be returned if you want. It does not count as a defect as long as you handle it.
lady_madonna
Mentor3 years ago@evry1nositswindy
Thank you for the correction! 🙂