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Return Request 2 months ago, no updates
Summary: printco12 expressed frustration about a return request that has been pending since June 7th, with no updates despite being told to expect a resolution in 48 hours. They are unable to contact anyone or escalate the issue and are seeking assistance from others for a resolution.
I put a return request in June 7th and case was updated to say "We're stepping in to help resolve this request
We'll look at the details and decide the next steps.We'll look at the details and decide the next steps.
You can expect an update from us within the next 48 hours. There’s nothing you need to do at this time.You can expect an update from us within the next 48 hours. There’s nothing you need to do at this time.
If you change your mind, you can close this case.If you change your mind, you can close this case."
I have not heard anything back. I cannot notify anyone or escalate and I don't know what to do. Can anyone help?
