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Return refunded but still shows as being open
A buyer opened a return and shipped the item. It did not arrive back to me by the eBay estimated return date. I attempted to send eBay a message stated that the package hadn't yet arrived. Instead of it sending a message, as case was opened. I thought eBay would respond. They did not. the buyer and I agreed to wait a few more days. The package was delivered to me four days later. I then refunded the buyer. I look at my account today and see that the case still shows as open. The transaction page shows its closed. The buyer was refunded on June 29. However, eBay sent a message entitled "Case has been closed with a refund to the buyer and that eBay decided to refund the buyer. Strange when I had already used the "Refund the buyer" link. Why is the case still showing open? As I, inadvertently, initiated the case (not the buyer) how do I ensure it is closed? The last time something like this happened, eBay did the same thing and counted it as a defect. I have not hear back on that case.
