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Return (Refund) in Limbo on defective Trading Card
I'll try to summarize
I purchased a ~$500 trading card on a Live stream. it went through authentication because of the price. I got the card and there was a huge indentation on the surface of the card that wasn't disclosed in the stream. I contacted the seller and they approved the return. The card return was "delivered" on 10/6 and I was told I would get a refund by 10/8 or contact ebay for help.
I've been trying to contact ebay for days via the chat and they never give me a Live agent option, just an email us option. I did that multiple times and no response back.
I tried connecting through Facebook and was told that I didn't qualify for money back guarantee and that I needed to contact ebay but there is no direct line of communication.
So, right now, I'm out $500 and have no card. What do I do?
