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Return refund
I bought 2 items from a seller that he shipped separately so I had to purchase two shipping envelops from the post office it came out to $5 how do I go about refunded for having to purchase envelopes to ship when it was supposed to be free?
8 comments
lady_madonna
Mentor1 year ago@jaco_4859
When you filed the Return Request through Ebay, what reason did you choose when you filed the Return Request?
If you filed the Return Request for a valid reason per the Ebay Money Back Guarantee, you should have been provided with a prepaid return shipping label.
jaco_4859
OP1 year agoI picked the defect selection for the reason but I don’t understand why I had to pay for the shipping material at the post office
lady_madonna
Mentor1 year ago@jaco_4859
If you chose the reason "defective" when you filed the Return Request, you should have been provided with a prepaid return shipping label, and if the seller did not cooperate, you could have asked Ebay to step in to help you.
jaco_4859
OP1 year agoI did receive the shipping labels per the items I purchased . But I had the buy the proper shipping bag for them to except both items. It that normal for me to pay? If not how can I get a refund?
lady_madonna
Mentor1 year ago@jaco_4859
Were the labels you received PREPAID labels? If so, you should not have had to pay anything.
jaco_4859
OP1 year agoYes, I used the PREPAID labels. But I had to BUY the envelopes the PREPAID label would stick on. Is that normal normal proceeding or How to I pursue a refund?
lady_madonna
Mentor1 year ago@jaco_4859
Ebay's Money Back Guarantee does not cover the packaging you chose to use to ship the item.