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Return question concerns
Summary: bluescoins-collectables shared their experience with a return case, where a buyer claimed to have ordered the wrong item after initially leaving positive feedback. Despite finding the situation suspicious, bluescoins-collectables is prepared to accept the return and issue a refund, expressing concern about potential negative impacts on their seller status. lady_madonna reassured them, noting that as long as the return process is handled correctly, a defect should not be received. They also reminded bluescoins-collectables about the return policy, which specifies that the buyer pays return shipping in such cases.
Hello all, I got a return coming back, this not a big deal , part of the process and bond to happen.
Buyer sent a offer on item,
i accepted offer shipped item on 10th of July,
buyer received item 13th July and left positive feedback,
17th July buyer opens a return saying order wrong item, 4 day has passed and now saying wrong item. ( Seems Fishy)
I'll take the item back and issue a refund no biggy
My concern, am i now going to get a strike even as being returned as order wrong item.
ME::: just over 747 items sold, 100% feedback, Seller level is above standards with no problems
Thank you for your all's time on this
Eric
lady_madonna
MentorJul 18, 2026 at 12:44 AMAs long as you cooperate with the buyer's return request by approving the return, providing a prepaid return shipping label and then refunding, it should not receive a defect from Ebay,
https://www.ebay.com/help/selling/managing-returns-refunds/handle-return-request-seller?id=4115
lady_madonna
MentorJul 18, 2026 at 12:54 AMI looked at your listings. You DO accept 30 days returns, BUYER pays return shipping if the reason is that THEY ordered the wrong item.
bluescoins-collectables
OPJul 18, 2026 at 1:09 AMThank you