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Return process did not work
I purchased a Firestick from Bargain Stores. They represented the remote and firestick were both tested and worked. I installed them as directed. Neither worked. I contacted the seller and answered all their questions. I got no response for a request for refund. I processed return through the Ebay site. I was told I would receive a shipping label which never happened. I was told I would receive a refund to my bank account which never happened. Even worse the Ebay system does not show I ever did any of the above and when I try to contact customer service I get a chatbot telling me to start the return process. This is a circular nightmare and there appears to be no way to get a human intervention. I don't know whether this is intentional fraud or just a flawed system. How can one get a human to look at this seemingly flawed mess.
disneyshopper
Mentor9 months agoI recommend asking your question here first. We can help with most buying and selling questions. We are experienced buyers and sellers that know eBay policies and procedures.
Here's how to contact eBay general customer service:
1. CLICK THIS LINK:
https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
2. Select a category that best matches your problem.
3. Answer the chat bots question by stating what you need help with.
4.Type AGENT ( you may have repeat steps 3 and 4)
5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Monday to Sunday 5:00 am to 09:30 pm PST
Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
6am to 6pm PST