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Return Process
Due to poor quality, seller told me to just the merchandise back, and I did. I did not go through the ebay return process. Now the package was delivered to the seller, but she won't refund me because it had to go through ebay. any idea how to resolve this?
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disneyshopper
Mentor5 months agoIf tracking shows Delivered back to the seller, the seller can go to the Sold transaction and click Send Refund.
In the future, file the returns request through ebay. Depending on the seller's return policy and the reason for the return determines who pays for return shipping. Once tracking shows Delivered back to the seller, the seller has 2 days to refund you. If no refund, on day 3, you go back to the case and click Ask ebay to step in, to force the refund.