Return procedure

Question

The item is unusable. I want a refund. The seller does not accept returns. The eBay procedures all lead to return. How do I get the refund without a return?

an-57470 · Answer

@ok1wire wrote:
The item is unusable. I want a refund. The seller does not accept returns. The eBay procedures all lead to return. How do I get the refund without a return?

You cannot get a refund without returning the item (unless the seller lets you do so).

You have eBayâ€™s 30-day Money Back Guarantee. Open a return request for the item citing: â€œsignificantly not as described.â€

The seller will either require you to return the item (at sellerâ€™s expense), or will issue a refund letting you keep the item.

If seller requires return, do so with the provided label. Upon receipt of the return, seller will have two days to issue refund.