Locked
Discussions in this board are limited to the original poster and Community Mentors
Return problem
Bought a part from a seller and it came damaged so I’m posted a return claim. He accepts it but he says he by accident pressed for me to create label even though he pays for it. Tells me to cancel the claim and reinstate it but it says that once canceled, you can’t make another claim. I’m trying to contact eBay but only thing it does is push me to some question forum or to talk to there numb AI. Any solutions
1 comment
wooden_flower
Mentor2 years ago@vladsad128
Do not close your return, you will not be able to open another. If you selected damaged as the return reason, the seller has no choice on who pays the shipping - he pays and is trying to trick you.
He has 3 business days to send you a label. After that, go to your return and click 'ask us to step in'.
To speak to customer service, use the link on the left side of this page “have us call you†- https://www.ebay.com/help/contact_us?id=4002&st=10

 
If you don't see 'have us call you' right under the chat link, click chat. Then at the bottom of the chat topics, click more, then click contact an agent.