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return policy is bogus
I buy an item for ten dollars a small speaker...does not word...seller says send it back USPS wants $14 to pay it back....so I lose $4? I did not return...ebay says...too bad...no appeal...showing their return policy is phony at best
3 comments
eastlaneave
Mentor4 months ago@weis7903
For an item that doesn't work, you don't need to pay the return shipping.
The seller Is required to provide you with a prepaid return label, OR give you the $14 to buy the label.
The return request must not have been opened for a not as described reason.
weis7903
OP4 months agoEbay does not offer any telephone support
You are wrong about this...totally.
eastlaneave
Mentor4 months ago@weis7903
Please let me know what you think is wrong so I can clarify.
1) If you open a Return Request, for 'doesn't match description' the seller is required to provide you with a prepaid return label.
1a) If the seller is in another country, they can't buy US postage so they are required to send you money to buy the return label
If the seller doesn't send you a prepaid label, you can ask eBay to Step In and they will refund you.
If the seller provides you a label, and you don't return it, then eBay will close it in the seller's favor.
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=4041
(If you open a return for changed mind or similar and the seller has a no return policy, eBay will close the return. )
2) eBay does provide phone support although it is difficult to access.
-- How to Have eBay Call You --
There is no incoming phone number for buyers or sellers. If you want a call back from eBay Customer Service, here is how to get a call:
Start at an article close to your question (you can look from here: https://www.ebay.com/help/home)
Scroll to the Bottom of the page similar to your question
1) Click "Contact Us" or the ? then:
In the CHAT WINDOW
2) Type "I need help"
3) Click "Selling" (or your topic)
4) Type "Agent" in the chat window
5) You may need to click "Something Else" or "More Options" or type "Agent" a few more times
6) Click “Have Us Call You” (or "Chat with an Agent")
-- If you use a call filter on your phone, turn it off temporarily, or it might block the incoming call.