Return part of shipping cost

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Shipping ended up being cheaper. Buyer has asked for refund of difference. But I don't know where to do this. I think part of the problem is it says it's still out for delivery when in fact they have received it.

Please help.

gbug96

108 View listings

Posted 3 years ago·Last reply 3 years ago

1 comment

mega-ma-roo

·3 years ago

0 View listings

Issuing a refund

You can issue full or partial refunds for items in Seller Hub or My eBay up to 90 days after the original transaction. Here's how:

Locate the order in Seller Hub or My eBay Sold.
From the dropdown menu, select Send refund.
Choose a reason for the refund.
Specify a refund amount for the item or for the order.
Enter the desired refund amount, and select Send refund.

You'll get an email confirming that the refund has been initiated, and another email once the refund is complete. The refunded amount will appear in your order details. You can refund up to 100% of the transaction.