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Return Options
Is there any way to reopen a return once it has been closed ? I ordered an item and it did not work (two legs for a TV). The seller sent me either two left or two right legs instead of one left and one right. I attempted to contact the seller and after several days with no response, I started the return process. Unfortunately, I selected the return code "Wrong size or doesn't fit". I found out the hard way that this return reason places shipping costs on the buyer and not the seller. In the meantime the seller finally contacted me and agreed to pay the shipping costs and told me to change the return reason. I was not able to change the return reason, but did see the option to cancel the return hoping that I could then start the process over and select a code that would place the shipping costs on the seller. Now I have no options available to start a new return and there does not appear to be a way to contact eBay directly. I tried using the assistant which was totally useless
